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IT Helpdesk Support

Position Description

  • Respond to multiple end user groups as tier1 support, especially in working as a member of helpdesk team to provide professional IT service support for the organization.
  • Handle enquiries and support as routine through the phone and email related to internal systems.
  • Work with users to identify and solve user kinds of IT problems with all available technology including hardware and software.
  • Provide first level support through remote-access for the internal users.
  • Escalate end-users’ requests to the right backend support teams.

Require Qualifications, Knowledge and Skills

  • Knowledge and experience in Active Directory , Windows operating system (XP/7/8) and MS office in a networked environment is necessary.
  • Highly motivated to solve problems, able to work independently.
  • Excellent understanding and logical thinking of the step for network and windows system troubleshooting.
  • Hands on experience for hardware maintenance .
  • Familiar with documentation creation and update.
  • Excellent service sense and be customer-oriented.
  • Excellent adaptation to new environment, willing to learn and work hard.
  • Possessing Microsoft or Cisco certificate is preferred.
  • Experience in working as helpdesk support member in multiple national company is preferred.