IT On-site Support

Position Description

  • Responsible to provide on-site/remote support to users on various client devices and systems.
  • Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce number of reported problem.
  • Continuously to build up quality FAQs as reference for both IT supports and users to promote knowledge sharing & self-service.
  • Recommend modifications to existing or new SOPs that will improve the overall IT operations.
  • Handle patch management on client OS with evaluation, testing, & deployment.
  • Build and maintain OS images, approved applications for various PCs and Laptops models.
  • Handle IT project implementation tasks assigned.
  • Handle receiving, configuration and installation of the new client devices to users.
  • Vendor management/coordination on faulty client devices.

Require Qualifications, Knowledge and Skills

  • Hands-on experience with personal computers/laptops/mobile devices in IOS & Android platform.
  • Proficiency with Windows 7/XP/2000.
  • Excellent technical understanding in Active Directory, Exchange, and Office applications is essential.
  • Strong experience in hardware and software troubleshooting.
  • Exposure to Gaming and/or Hotel industry is preferred.
  • Preferred Certification: ITIL, MCSA, MCSE.
  • Log, troubleshoot, and track problems to a successful conclusion.
  • Ability to present idea in user-friendly language to non-technical personnel and end users.